Mom and Pop were right
This is a post about retailers. Perhaps more that in other industries, customer service makes or breaks a retail experience. As the insightful article in The Gourmet Retailer, “Commit to Superior...
View ArticleIs retail customer service getting worse?
There are different types of customer service. ARMA, for instance, is involved in a business-to-business customer service, where we strive to make sure our clients are getting the support they need,...
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What gives companies a customer service edge?
Every year there are various customer service surveys, and the most recent one is the Temkin Experience Ratings. According to Temkin (which surveyed 6,000 customers) the top spots belong to retailers,...
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